Last updated: October 17, 2026

1. Overview

Nexkey sells digital gaming products, including activation keys and digital codes. We aim to resolve delivery problems and product issues fairly and promptly.

This policy does not exclude or restrict any mandatory consumer rights under applicable law.

2. Before Requesting a Refund

Please check the product description, platform, edition, region, and system requirements before completing your purchase.

If you experience a problem, contact [email protected] and provide your order number, a description of the issue, and any relevant non-sensitive evidence.

Never send your password, full payment-card details, or other unnecessary sensitive information.

3. Incorrect, Invalid or Non-Working Products

If a digital key or code is invalid, already redeemed, incorrectly described, or otherwise fails to conform to the contract, contact our support team.

We will investigate the issue and provide the remedy required by applicable law. Depending on the circumstances, this may include replacement, repair where appropriate, a price reduction, or a refund.

We may request reasonable information needed to verify the issue, but this will not remove your statutory rights.

4. Non-Delivery

If you have paid but have not received your digital product, contact us with your order number.

We will check the order and attempt to resolve the delivery issue. If we cannot deliver the product as agreed, you may be entitled to cancel the purchase and receive a refund under applicable law.

5. Accidental Purchases and Change of Mind

Digital products may be subject to specific rules concerning the right of withdrawal.

Where the statutory right of withdrawal applies, customers may exercise it within the applicable period. For digital content supplied electronically, the right may be lost once supply begins only if the applicable legal requirements have been satisfied, including the customer's prior express consent and acknowledgement.

A general statement that all digital sales are final does not override statutory rights.

6. Products Already Redeemed or Used

Redemption or use of a code may affect whether a change-of-mind withdrawal is available. It does not automatically remove remedies for products that are faulty, incorrectly described, or non-conforming.

Each request will be assessed under applicable law.

7. Gaming Accounts and Third-Party Services

Products involving third-party accounts or services may be subject to platform restrictions. We will assess complaints concerning misdescription, non-delivery, or other non-conformity in accordance with applicable law and the product terms.

We cannot guarantee that a third-party platform will preserve an account or service contrary to its own rules.

8. Refund Processing

Where a refund is approved or legally required, it will normally be issued using the original payment method unless another method is agreed or required by law.

Processing times may depend on the payment provider or financial institution. We will comply with statutory refund deadlines.

9. How to Request a Refund

Email [email protected] with:

• Your order number.
• The email address used for the order.
• A brief explanation of the problem.
• Relevant evidence, if available.

Please do not include passwords or full payment-card information.

10. Contact

For refund requests, contact [email protected].