Last updated: October 17, 2026

1. Digital Delivery Only

Nexkey primarily offers digital products. Unless a product listing explicitly states otherwise, no physical item will be shipped.

2. Delivery Method

Depending on the product, digital items may be delivered through:

• The order confirmation page.
• An email sent to the address provided at checkout.
• Another electronic delivery method clearly described in the product listing.

3. Delivery Time

Estimated delivery times will be displayed on the relevant product page or during checkout where applicable.

Some orders may require additional processing or verification. If a delay occurs, we will provide updates where reasonably possible.

An estimated delivery time is not a guarantee unless expressly stated as such.

4. Customer Responsibilities

Customers should:

• Enter a valid email address.
• Check their inbox, spam, and junk folders.
• Review platform and regional compatibility before purchasing.
• Keep received codes and order information secure.

If you cannot access your order, contact [email protected].

5. Failed or Delayed Delivery

If your product does not arrive within the stated delivery period, contact our support team with your order number.

We will investigate and attempt to complete delivery. If delivery cannot be completed as agreed, your statutory cancellation and refund rights remain unaffected.

6. Physical Shipping

If Nexkey introduces physical products, the relevant product page and checkout will state the applicable shipping methods, charges, delivery estimates, and geographic restrictions before purchase.

7. Contact

For delivery questions, contact [email protected].